Email: info@citawellness.com 

We will only use the information that we collect from you lawfully, in accordance with the EU rules.

If you contact us via email, phone, social media or the contact form on our website, we collect the information you provide to us, which may include name, email address, phone number and postal address. We require this information in order to respond to your enquiry and provide a service.

When you purchase our services we collect relevant information such as your name, email address, contact phone number, delivery/postal address, health and lifestyle information, by phone, email, WhatsApp or/ and in person during a consultation. We use this data to provide you with the services requested or book you onto consultations, and keep a record of transactions.

If you pay via bank transfer we only receive the information the bank uses to identify the payment, such as a name and/or reference number.

We only keep your data for as long as necessary for accounting, legal or reporting reasons.

Records will be regularly reviewed to ensure that data is not held longer than necessary.

Data that is found to have passed the retention period will be destroyed in a secure manner.

Where you have given us consent to process your data you have the right to withdraw your consent at any time. You can do this by contacting Citawellness directly via email info@citawellness.com 

You also have the following rights regarding your data:

i) The right to request to access your personal data that is held by Citawellness.

ii) The right to rectify any errors if your personal data is inaccurate or incomplete.

iii) The right to request the deletion or removal of personal data.

iv) The right to request that restrictions are placed on the processing of their personal data.

v) The right to object to the processing of your data.

Requests in regards to these rights should be made in writing to the email given above.

If you have any concerns about our privacy policy please contact us so we will do our best to help you. 

Citawellness website uses cookies that are stored on your browser. These cookies collect information about how you use the site, for example which pages you visit, and all user data is anonymous. They only collect data related to your use of this website.

Please note that some of these cookies may be placed by third party service providers who perform a function for us. The third party services this site uses are Google Analytics and Facebook Pixel.

By continuing to use this website without adjusting your browser’s cookie settings you agree that we can place these cookies on your device.

We are committed to keeping your data secure and take all reasonable precautions to protect your data from loss, misuse or alteration.

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

We may on occasion need to share your personal data with professional advisors and service providers who support our own business. They have limited access to your data, where there is a business need, and only access it using our software.

Our team is contracted to strict confidentiality and may only process data in accordance with our instructions.